TeamViewer QuickSupport (Televic_QS)

TeamViewer QuickSupport (Televic_QS) is a lightweight executable file that allows our Support Team to temporarily connect to your computer. It requires no installation.

Get started:

• Download TeamViewer QuickSupport.
• Open the file Televic_QS.exe by double-clicking it.
  
• If you see the message “Do you want to allow this app to make changes to your computer”, click Yes.
• A window opens showing your ID and temporary password.
  
• Share both with the Televic Support Technician your are chatting with. The Technician will then be able to connect, control your computer and provide remote assistance.

⚠️ Important:

• Do not close TeamViewer until the Technician has connected.
• For security reasons, the password changes every time TeamViewer restarts. The Technician won’t be able to connect anymore if you close TeamViewer and reopen it.

During the session:

• You now see a small window in the bottom-right corner of your screen indicating that someone is connected.
  
• From this window, you can communicate with the Technician by video call or by chat, as well as send documents if needed.
• You can also watch what the Technician is doing, and you can still use your mouse and keyboard.

When the session ends:

• Click Cancel or close the window (X) to immediately end the connection.
  
• Once disconnected, the Technician will no longer have access to your computer.
• Each time you reopen TeamViewer, a new password will be generated.

✅ Safety Tips:

• Only run TeamViewer QuickSupport when you expect help.
• Never share your ID and/or password publicly.
• Each password is temporary, so no one can reconnect without your permission after you close it.