FAQ

To remove a used or damaged microphone windshield and replace it with a new one, follow the instructions below or download the quick guide here.

Preparation:

1. Remove the windshield:
   
2. Remove all residual adhesive residues. It is recommended to use a pH-neutral degreaser made from natural ingredients similar or identical to Metaflux Citrus  Reiniger Spray.
   
   

Assembly:

1. Glue a strip of double-sided tape on the microphone head just  above the LED ring. The tape strip should be 4 cm long and  5-6 mm wide.
   
   
   Tape reference examples:
   • • 3M™ Scotch® ATG Tape 969, 6 mm x 0.13 mm – 33 m 0.005 in. (0.13 mm) thick high-tack adhesive transfer tape. Tape is reverse wound on 1-inch diameter cores for use in  Scotch ATG dispensers
     • 3M™ VHB™ Adhesive Transfer Tape F9469PC, 6.35 mm x 0.13 mm – 55 m It utilizes the 3M™ High Performance Acrylic Adhesive 100MP, which has excellent long term holding power with much higher adhesion strength than typical pressure sensitive adhesive systems. This 3M™ VHB™ Adhesive Transfer Tape is transparent and is ideal for use in many interior and exterior industrial applications to replace rivets, spot welds, liquid adhesives, and other permanent fasteners.

     ⚠️ Make sure not to cover any microphone openings with the tape!

2. Slide the new windshield over the microphone head until the bottom edge fully touches the LED ring, then press the windshield all around over the double-sided tape.
   

The 10 Commandments of Conferencing Cleanliness:

1. Power down or disconnect the devices.
2. Avoid using harsh cleaning instruments on any device.
3. Avoid spraying cleaners directly onto the products. Apply cleaners to a clean soft cloth, then wipe the surface (or use pre-moistened cleaning wipes).
4. Use a minimal amount of cleaner – avoid soaking the product.
5. If you are cleaning a tabletop device, clean it in its place on the table. Wipe only the surfaces that are typically exposed. Avoid lifting and cleaning the underside or other hidden surfaces.
6. If your product has a removable gooseneck microphone, take it off and clean it separately. Avoid the microphone connector at the base during cleaning.
7. Exercise extreme caution when cleaning buttons and knobs. Over-saturation of these areas with liquid can impair their functionality.
8. Unless specified in the exceptions list below, the following cleaning agents can be used: mild soapy water (such as liquid dish soap), which is then removed with a clean, damp cloth.
9. Exceptions:
   • If your product is wired, avoid cleaning the cable with isopropyl alcohol as it may become brittle over time.
   • If you’re not sure of the product used, apply it to a small spot first.
   • If your product has a microphone or speaker with a perforated surface, it is more susceptible to liquid ingress. In this case, clean with isopropyl alcohol only, as it evaporates quickly. Apply isopropyl alcohol to a clean, soft cloth, and wipe the surface. Do not apply liquid directly onto the product.
10. Once the external surface cleaning is complete, pat dry with a soft cloth.